Job description for Property Co-ordinator / Executive Assistant at Sonigo
About Sonigo
Sonigo is a digital concierge built on GoHighLevel for caravan parks, holiday parks, RV parks, and camping sites across the UK, US, and Australia. We provide AI receptionist and enquiry-management services, and we also support selected clients with operations and automation.
This role supports both Sonigo founders across two businesses: Oliver's AI and automation agency work, and Gail's UK residential property portfolio. It is a full-time, long-term role for someone highly organised, calm under pressure, and comfortable owning multiple workstreams at once.
Location and hours
- Hybrid role based in Bali, with a minimum of 3 days per week in our Canggu office and 2 days remote.
- Fixed working hours: 1pm-9pm Bali time, Monday-Friday, to overlap with UK business hours.
- You must be able to commit to these hours and the Canggu office rhythm.
What you will do
- Manage UK tenant communications and help resolve difficult property or customer situations professionally.
- Coordinate contractors, suppliers, and maintenance follow-ups, including negotiation where needed.
- Support agency client onboarding and day-to-day operations.
- Manage founder inboxes, calendars, notes, follow-ups, and task lists.
- Coordinate with the Indonesian team and keep work moving across multiple priorities.
- Use AI and automation tools daily, including Claude, Notion, and GoHighLevel.
- Help with light bookkeeping and property admin in tools such as Xero.
- Close loops: track what has been promised, what is blocked, and what needs a decision.
Must haves
- 3-5+ years of experience as an Executive Assistant, Coordinator, operations admin, or similar role.
- Excellent written and spoken English, ideally native or near-native level.
- Real customer service, tenant, guest, or difficult-stakeholder handling experience with specific examples.
- Strong organisation skills and the ability to manage several active workstreams at the same time.
- Proactive working style: you bring options and recommendations, not just questions.
- Comfortable learning new software quickly and working with modern AI and automation tools.
- Able to work from the Canggu office at least 3 days per week.
Nice to have
- UK property management experience, such as lettings, tenant management, arrears chasing, or contractor coordination.
- Experience with Xero, QuickBooks, or similar bookkeeping tools.
- Familiarity with Claude, Notion, GoHighLevel, or automation platforms.
- Hospitality background with difficult-customer experience.
- Multilingual ability, especially English and Indonesian.
- Project coordination, operations, or negotiation experience.
Who this suits
This is a long-haul hire. We invest heavily in training and want someone who can grow with us for 2+ years. You will do well here if you are reliable, specific, organised, emotionally steady with difficult people, and happy to take ownership until the loose ends are closed.