Job Requirements
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Skills
Job description for Product Researcher at Klinik Pintar
- Design and conduct customer research
- Qualitative studies such as field observations, interviews, usability tests and customer feedback analysis for existing and future products
- Quantitative studies such as surveys to evaluate impact of product changes
- Partner with product managers and stakeholders to clarify product goals and identify areas where customer research can provide greater insight
- Select and manage research vendors to ensure that study participants and research findings meet product team and stakeholder expectations
- Lead the creation of customer journeys, insight frameworks, and user personas which synthesize data and findings, helping the team arrive at a shared understanding of the customer needs.
- Passionately advocate for customer needs, insights, market trends, etc. that need to be considered and incorporated into the experience and design strategy
- Present research findings and recommendations in a clear and compelling manner.
- Identify or develop immersive and interactive methods for helping stakeholders and the product teams understand the needs and experiences of customers.
- Ensure all research study results are actionable and contribute directly towards meeting project and business goals in pragmatic approach
- Evangelize and exemplify user research best practices for the entire organization
- Contribute to the Product team's vision by identifying areas of opportunity or improvement
- 3 – 5 years’ experience of user research experience in a product environment
- Bachelor's degree or equivalent work experience in design, HCI, or related field.
- Ability to analyze and synthesize data from both quantitative and qualitative sources
- Critical thinking and problem-solving skills
- Previous experience implementing a human-centered design methodology in product development
- Experience applying design thinking in ambiguous situations and on a variety of digital and non-digital projects
- Excellent teamwork skills, and the ability to lead, influence, motivate, and inspire cross-functional teams
- Excellent verbal and written communication skills, especially as they relate to presenting and defending research and design decisions; can flex and adapt to audiences (stakeholders and partners) at all levels and sizes
- Familiarity with digital health is a plus, but not required
- Research work samples that demonstrate the best practice in user research, methodology, and insight framework generation is a must to be considered for this position
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