Job description for Product Manager (Customer Experience) at Airpaz.com
Qualifications
• Bachelor’s degree in Business, Engineering, Computer Science, or related field
• 5+ years experience in Product Management, OTA, travel tech, or digital platform
• Strong understanding of customer journey, UX, and platform experience
• Strong analytical and problem-solving skills
• Experience working cross-functionally with Engineering and business teams
• Fluent in English
• Experience in OTA, e-commerce, or travel platform
• Experience with personalization, recommendation systems, or customer lifecycle management
• Other language proficiency is a plus
Job Description
• Own end-to-end customer journey across Flights, Hotels, and Multiproduct verticals
• Identify and resolve customer pain points across search, booking, and post-booking experience
• Improve usability, conversion rate, and customer satisfaction
• Define and execute CX product roadmap aligned with business and customer needs
• Improve booking flow, account experience, and platform usability
• Drive personalization and customer-centric platform improvements
• Analyze customer behavior, platform performance, and conversion metrics
• Identify opportunities to improve engagement, retention, and experience
• Use data-driven insights to prioritize product improvements
