Job Requirements
3 - 5 years of experience
This job post is managed by
Michelle Ho
Skills
Job description for Process Manager at BCD Travel Singapore
Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!
Process Manager (In-office)
Full time, 20 Anson Road Singapore 079912
As a Process Manager, you will
- . Take charge of and/or support various process improvement initiatives and other special projects designed to improve business effectiveness:
- Engage appropriate account, divisional, or enterprise resources to ensure project requirements are met.
- Schedule and/or participate in all meetings and conference calls related to each project.
- Construct data analysis to support decision-making and recommendations.
- Create project work plans and result action plans. Ensure progress is made in line with project timelines.
- Deliver successful project outcomes and yield results established in project objectives.
- Review business initiatives from an unbiased position.
- Serve as a process and/or product subject matter expert as necessary
- Identify best practices in the customer experience and in operation efficiency from both in and out of the industry, be able to apply these ideas and concepts to our organization, develop plans and facilitate implementation of those best practices.
- Provide internal / external customers with insights based on business research and review.
- Provide recommendations and solutions that consider the nature of our organization, the relationship we have with others in the industry and our internal organization and culture.
- Serve as a liaison and/or escalation point between the account, region, or division and the project team and facilitate effective communication as required for successful project completion.
- Monitor and track the status of each initiative, engage appropriate local resources, and escalate as needed to ensure initiative success.
- Manage client recovery efforts by understanding the requirements, gaps, and pulling in the necessary people to resolve the issues quickly and to the customers’ expectations, this includes preparing risk assessments and establishing contingency plans for risk areas.
- Assumes and performs other duties and responsibilities not specifically outlined herein.
About you
- Ability to communicate to clients/internal stakeholders effectively.
- Excellent organization skills with demonstrated follow-through on goals, plans and projects.
- Project management and/or implementation experience with the ability to multitask.
- Ability to apply technology as an enabler to process improvement.
- Ability to assimilate many viewpoints and information to get to the root cause, key requirement or customer needs and approach difficult situations factually.
- Capable of identifying customer needs – listening to information, asking probing questions, applying knowledge, crafting solutions.
- Ability to lead - setting direction, developing teamwork and collaboration, and achieving results through others.
- Capable of problem solving - anticipating, analyzing, and resolving issues at both a strategic and functional level with strong attention to details.
- Subject matter expert in Agency Operations, Call Center principles, or Automation/Technology.
- Proficient in MS Office tools, Word, PowerPoint, Excel, Sabre and/or Amadeus GDS knowledge.
- Ability to travel if required.
- MS Visio, Agency travel back-office knowledge and/or Six Sigma Yellow Belt Certification is a plus.
About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.