Job Requirements
Skills
Job description for PolicyPal Pte Ltd - Operations Associate at Startup Talent Factory (Earn & Learn Programme)
Are YOU:
- a dynamic fresh poly graduate?
- keen to experience start-up life and earn a competitive starting salary?
- planning to take a gap year after poly to explore your options?
Here’s your chance to take the first step towards you dreams in this flexible 9 to 12-month work & study programme.
PolicyPal is a licensed digital financial advisory firm, Asia’s leading life insurance platform providing personalised financial review and action plan to help you reach financial freedom.
Description:
We are hiring an Operations Associate who is passionate to serve our customers and be empathetic to the issues they face. This role involves being quick on one’s feet, a problem solver and an independent thinker. He/she will respond to different challenging situations and how best to approach data retrieval from customers and insurers alike. His/her role will be essential in gathering customer feedback and improve the operational efficiencies of the company as a whole.
Specific Responsibilities:
· Provide users a seamless insurance experience from the moment they upload policies on our platform or send PolicyPal an inquiry
· Develop and standardize processes that enable PolicyPal to serve our customers more efficiently while thoroughly documenting issues and devising solutions to prevent them from happening again
· Provide thoughtful, strategic insights into unmet users’ needs and help ideate actions for product, marketing, and engineering leadership to implement
· Identify key operational metrics and work with Head of Operations to follow-up with users at every step
· Support Marketing in customer development, customer surveys, and beta testing groups
· To build a customer community of advocates that’ll participate in events and Case Studies
· Collaborate cross-functionally (strategy, marketing, policy) to ensure smooth business operations
· Be the customers' voice and update the product team about issues every week with your reporting
· Go the extra mile to engage and build amicable relationships with PolicyPal’s customers
. Fresh polytechnic graduate with a recognized diploma qualification
Interested? Drop us your CV for the following role today!
For more information on the company, please visit www.policypal.com.
Eligibility Requirements for Startup Talent Factory Programme:
1. Fresh local polytechnic graduate from any discipline*
2. Singapore Citizen / Permanent Resident
* A fresh polytechnic graduate is a candidate who has graduated from a local polytechnic within 3 years (from Nov 2017 onwards) of the Startup Talent Factory course start date (1 Nov 2020). As for NS men, you are required to have ORD-ed within 3 years of the course start date (1 Nov 2020).
Closing date: 23 October 2020 (Friday) Only eligible & shortlisted candidates will be contacted. Visit startuptalentfactory.sg for more information.