Job Requirements
Skills
Job description for People Operations & Development Manager at Benihbaik.com
- HR General Requests
- HR Policy and Compliance Management
- Workday maintenance and streamlining alongside the HRIS team
- Public readiness initiatives as they relate to HR
- Off boarding & Exit Interviews
- Research, development, and execution of our workforce strategy
- HR Investigations and Conflict Resolution
- Supervise, coach, and develop a distributed HR operations team
- Create, enhance, and successfully communicate policies, as appropriate, for disciplinary procedures, internal investigations, and a plethora of other high impact employment policies and procedures
- Drive the Ops team to create in-depth analyses of feedback and outcomes that demonstrate a forward thinking, action oriented, and flexible approach to iterations
- Conduct and oversee investigations to ensure the successful resolution of employee [AH1] Relations issues in a timely, well-documented manner
- Maintain the highest level of integrity, professionalism, fairness, and confidentiality regarding HR personnel matters and job performance
- Foster productive relationships with other departments.
- Provide proactive thought leadership on best practices when it comes to people systems and operations that enhance the overall employee experience
- Drive the development of a world class, collaborative, analytical, and people centric HR operations team
- Create and execute learning strategies and programs
- Evaluate individual and organizational development needs
- Implement various learning methods companywide (e.g. coaching, workshop, online training)
- Design and deliver e-learning courses, workshops and other trainings
- Assess the success of development plans and help employees make the most of learning opportunities
- Help managers develop their team members through career pathing
- Track budgets and negotiate contracts
- Hire and oversee training and People Development Specialists
- 5+ years of HR operations leadership experience and proven experience as an People Operations & Development Manager or similar job
- Thorough knowledge of employment-related laws, regulations, and compliance requirements
- Proven experience in HR policy and procedural documentation development, drafting, and maintenance
- Understanding of HRIS systems design, HR reporting, workflow, and auditing requirements (experience with Workday strongly preferred)
- Ability to manage multiple critical priorities/projects without losing attention to detail or a positive attitude
- Completely at ease in an ever changing fast paced ambiguous environment
- Extremely flexible, open-minded, and creative when it comes to developing and maintaining HR protocols
- Relentlessly devoted to the ‘people experience’ in all things
- Excellent interpersonal, negotiation, and conflict resolution skills
- Tech-savvy
- Current knowledge of effective learning and development methods
- Familiarity with e-learning platforms and practices
- Experience in project management and budgeting
- BSc/BA in Business, Psychology or a related field
- Professional certification is a plus
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