Job description for Partnership Manager at Kyanon Digital
ABOUT KYANON DIGITAL
Kyanon Digital is a Vietnam-based tech powerhouse delivering world-class digital solutions to clients across the globe. Guided by our slogan ""Digital Impact that Matters,"" our team of 500+ employees has spent over 13 years creating positive change for large clients across industries.
THE ROLE
Kyanon Digital is looking for a Regional Partnership & Ecosystem Manager - CX Services to build and manage strategic partnerships that support both business growth and brand positioning for our CX services across the region. We want to build a growth engine through partnerships with high-tier technology platforms, consulting firms, agencies, ecosystem players, and regional business networks. This role isn't only responsible for generating partner-sourced leads -- it's also responsible for strengthening Kyanon Digital's brand by associating us with reputable partners in the CX, eCommerce, loyalty, CRM, martech, and digital transformation ecosystem.
WORK ARRANGEMENT
This role is primarily remote, based anywhere in Malaysia -- with occasional on-site presence for client meetings (as an observer) and internal team discussions. In short: remote-first with a hybrid touch, not a standard office-based hybrid split.
HOW YOU CAN CONTRIBUTE
Partnership Strategy & Ecosystem Development
- Develop and execute Kyanon's regional partnership strategy for CX services across Southeast Asia.
- Identify and prioritize strategic partners, including technology vendors, consulting firms, digital agencies, cloud providers, and industry associations.
- Build a sustainable partner ecosystem that supports long-term business growth and strengthens Kyanon's market positioning.
Partner Acquisition & Relationship Management
- Identify, engage, and onboard strategic partners across the region.
- Build trusted relationships with partner executives, alliance teams, and business stakeholders.
- Develop partner account plans and maintain strong engagement to drive long-term collaboration.
Joint Go-to-Market & Brand Building
- Develop joint value propositions, co-selling initiatives, and partner-enabled service offerings.
- Collaborate with Marketing to execute co-branded campaigns, webinars, events, thought leadership, and partner marketing activities.
- Increase Kyanon's visibility through partner marketplaces, directories, certification programs, and ecosystem initiatives.
Pipeline Growth & Cross-functional Collaboration
- Generate qualified partner-sourced opportunities and support their conversion into revenue.
- Track partner performance, pipeline, and business outcomes through defined KPIs.
- Work closely with Sales, Marketing, Presales, Account Management, and Delivery teams to maximize partnership success.
WHAT YOU NEED
- 5+ years of experience in Partnerships, Alliances, Ecosystem Development, Business Development, or Channel Sales.
- Experience in Digital Transformation, CX, CRM, eCommerce, Martech, SaaS, IT Services, or System Integration.
- Proven ability to develop strategic partnerships that drive both revenue and brand growth.
- Strong commercial acumen with excellent stakeholder management and relationship-building skills.
- Experience working with regional partners across Southeast Asia or APAC.
- Excellent communication and presentation skills in English.
NICE TO HAVE
- Existing network within the CX, CRM, eCommerce, Martech, Cloud, or Digital ecosystem.
- Experience managing partner programs, certifications, or marketplace partnerships.
- Familiarity with platforms such as Salesforce, Adobe, Shopify, Sitecore, HubSpot, Braze, Insider, Segment, Twilio, or similar technologies.
WHY JOIN US?
- Shape Our Regional Ecosystem -- lead Kyanon's partnership strategy and play a key role in expanding our presence across Southeast Asia.
- Work with Industry Leaders -- build relationships with leading technology platforms, consulting firms, and enterprise partners.
- Drive Meaningful Business Impact -- influence both revenue growth and brand positioning through strategic partnerships.
- Regional Exposure -- collaborate with teams and clients across Singapore, Malaysia, Thailand, Indonesia, Australia, and Vietnam.
- Grow with Kyanon -- join a fast-growing digital transformation company where you'll have the opportunity to make a visible impact and advance your career."
