Job description for Parents Advisor at FL HAUS
You will be responsible for re-selling FL Haus and generating referrals by building long-term relationships with customers, timely communication about students' study progress, resolving emergent concerns or questions, and ensuring that customers' needs are met.
• Building trust relationships with students and their parents
• Re-selling core courses to customers
• Daily communication with customers about their concerns and questions
• Generating referrals
• Updating customers on students' progress, assigned homework, and covered in class
• Consistently informing customers about all necessary information and changes.
• Preparing and delivering parent-facing events following the suggested framework
• Recording all the necessary group-, student- and parent-management operations
• Observing lessons to understand students' performance better, sharing with their parents
What are the basic requirements?
• Love children and care about their growth
• Service mindset: treating each customer the way you want to be treated
• Good emotion and stress control
• Excellent self-learning ability
• Can-do attitude, emotionally intelligent, and passion
• Sales ability: delivering effective sales pitches & closing deals
• Excellent communication and problem-solving skills
• Good planning and organizing ability, work flexibly, and able to deal with uncertainties
• Ability to work on weekends (the off-days will be on Sunday and between Mon. to Fri.)
• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience working in the hospitality/customer service industry (minimum for 1 years)
• Candidate must possess at least a Bachelor's Degree in Commerce, Marketing, or equivalent with a Minimum GPA of 3.2 on a 4.0 scale.
• Living around Cilegon Area
• To be placed in FL Haus Cilegon Centre
