Job Requirements
Job benefits
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
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Skills
Job description for Operations Training and Development Senior Associate at Lalamove Indonesia
- Responsible to improve and maintain mitras' service quality
- Monitor & analyze mitra quality issues periodically
- Prepare preventive activity to ensure mitras will be responsible while processing the order
- Find the solution to decrease lost & damaged goods cases
- Setup follow up action when mitras violate the code of conduct
- Create digital or online education - training material
- Assess, develop, and refine the whole mitra quality journey
- At least 2 year experience from operations background, preferably from startup company.
- Understand with Jakarta market
- Ability to communicate in local languages are preferable
- Join or have strong connection with mitras community in Jakarta
- Ability to communicate, present and influence credibly and effectively at all levels of the organization
- Ability to champion new processes from plan to close
- Positive, passionate, proactive, self-initiative and attentive to details
- Strong verbal and written communication skills with fluent proficiency in written and spoken English
- Experience and familiar with spreadsheets, Microsoft Excel, and Power Point
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