Job Requirements
Skills
Job description for Operations Management Intern at Rate It Pte Ltd
If you love start-ups, are an obsessive learner, passionate about helping customers become successful and you are keen to go on a rapid personal growth journey - read on!
About Us:
At RateIt we’re on a mission to redefine customer feedback - our core purpose is to give businesses the power to make every customer experience exceptional.
That’s why we are building the world’s easiest, and most impactful, customer experience management platform. RateIt is the market leader in customer-led, private feedback, captured in a way that allows businesses to place CX at the centre of their decision making. We couple great technology with a high-touch support model to help customers identify and deliver experience improvement opportunities - improving not only their overall customer experience but also driving customer-centric growth.
We work with amazing brands like Uber, Adidas, IKEA, Aldi, Pandora, Calvin Klein, 7 Eleven and Fullerton Healthcare to help them understand what their customers think and feel in the millions of interactions that happen each day.
RateIt is a modern SaaS start-up with teams across Melbourne, Singapore, and Perth. This role is based out of our Singapore office, where you will work virtually in tandem with our local and global offices.
About the Role:
Operations are a crucial part of the company here at RateIt. We ensure that our devices and all associated hardware remain in working condition at all times to keep customers happy. We are looking for a highly-motivated Operations Management intern to help us further improve our current processes wherever possible. Reporting to the Director of Business Operations, this role is responsible for ensuring that all processes are efficient to increase productivity and that all faulty hardware is replaced timely.
This is a unique opportunity to join the RateIt operations team at an exciting time as we start to expand our product offerings to new markets and further streamline our current processes.
Key Responsibilities:
- Communicate effectively with a remote team using modern tools and processes.
- Handle customer requests and ensure that replacements are shipped out timely.
- Manage our inventory and ensure that stocks are up-to-date at all times.
- Establish processes that are not in place to increase efficiency.
- Schedule and plan all our Singapore installations to ensure smooth roll-outs.
- Generate detailed reports of potential leads for use during sales campaigns.
- Analyse and generate monthly insights reports for our local customers.
- Respond to any ad-hoc tasks required by the management team.
About You:
- 1-2 previous internships of relevant work experience in Operations is an advantage.
- Proficiency in Microsoft Word, Excel and Powerpoint is preferable.
- Passion for technology and for being a part of a fast-growing SaaS company.
Our Promises to You:
We believe in creating an awesome workplace where you are doing meaningful work, building meaningful relationships, and having fun.
Our promises to you are:
- You will be empowered to solve problems and will be given the right tools and culture to get it done.
- You will always know where you stand with management - no games or politics here.
- Encourage you to speak up, both about what's great and what's not.
- We will celebrate your hard work and key milestones.
- An incredibly fun working environment with passionate managers willing to invest in your growth.
If you’re a great fit, we'd love to hear from you!