Job description for Operations Assistant at Future Electronics Inc. (Distribution) Pte Ltd
JOB PURPOSE:
- To monitor daily inbound and outbound operations progress, expedite urgent order processing, and resolve recurring operational issues to ensure seamless workflow and timely order fulfillment.
- To maintain accurate operational tracking and reporting to support management decision-making and continuous process improvement.
PRINCIPAL ACCOUNTABILITIES:
- Monitor and track daily inbound and outbound operational progress to ensure targets and service level agreements are met.
- Expedite and coordinate urgent inbound and/or outbound order processing to prevent delays and meet customer delivery commitments.
- Identify, troubleshoot, and resolve repetitive order issues or system discrepancies to ensure smooth transition to subsequent operational processes.
- Utilize warehouse management systems and reporting tools to maintain accurate operational records, update order statuses, and track inventory movement.
- Acknowledge and respond to emails from internal stakeholders on progress of inbound and outbound tasks.
- Provide timely operational support, generate daily progress reports, and escalate critical bottlenecks to the supervisor.
JOB CONTENT:
- Check and update daily operations progress; report findings and action plans to the supervisor.
- Chase and follow up on urgent inbound/outbound orders with internal teams and external partners.
- Investigate recurring order discrepancies/issues, implement corrective actions, and document root causes.
- Prepare, maintain, and update operational tracking sheets, metrics, and progress reports using Microsoft Excel.
- Utilize SAP/WMS to process orders, verify data accuracy, and generate system reports.
- Assist with ad-hoc operational tasks, cross-functional coordination, and process improvement initiatives as assigned.
RECOMMENDED CREDENTIALS:
QUALIFICATIONS
- Minimum ‘O’ Level / Secondary education and above.
EXPERIENCES
- Minimum 1 year experience in warehouse, logistics, distribution center, or operations support.
COMPETENCIES
- Proficient in Microsoft Excel for data tracking, analysis, and reporting. · Familiarity with Warehouse Management Systems (SAP/WMS) is highly preferred.
- Fluent in spoken Chinese to liaise with Mandarin-speaking vendors/warehouse partners; proficient English reading for documentation and system interfaces.
- Strong analytical and problem-solving abilities to identify and resolve operational bottlenecks.
- Ability to work under pressure with a strong sense of urgency and meet tight deadlines.
- Excellent communication, coordination, and interpersonal skills.
- Detail-oriented with strong numerical accuracy and data integrity.
