Operations & Service Manager at Havanna Family Reflexology

BrandPartner

Rp10,000,000 - 12,000,000/Month

Operations & Customer Service Operation Director

Full-Time · On-site

Minimum Bachelor’s Degree

5 - 10 years of experience

This job was closed

Job Requirements

On-site

5 - 10 years of experience

Minimum Bachelor’s Degree

23-35 years old

Skills

Operations Management

Leadership

Operational Strategy

Strategic Planning

Team Management

This job post is managed by

Ike Prihardini

Job description for Operations & Service Manager at Havanna Family Reflexology at BrandPartner

Havanna Family Reflexology sedang mencari Operations & Service Manager yang berpengalaman untuk memimpin dan memastikan kelancaran operasional seluruh cabang. Posisi ini bertanggung jawab menjaga konsistensi standar layanan, meningkatkan kualitas customer experience, mengelola performa operasional, serta memastikan setiap outlet berjalan efektif, efisien, dan sesuai standar perusahaan.

Responsibilities

Mengawasi operasional seluruh cabang agar berjalan sesuai SOP dan standar layanan perusahaan.
Memastikan kualitas pelayanan, kebersihan, dan customer experience tetap konsisten di setiap outlet.
Melakukan monitoring dan evaluasi kinerja cabang serta tim operasional.
Menangani dan mengawasi penyelesaian keluhan pelanggan secara efektif.
Berkoordinasi dengan tim terkait (HC, Finance, Marketing, Logistics, dan GA) untuk mendukung kebutuhan operasional.
Memastikan kesiapan fasilitas, manpower, dan kebutuhan operasional cabang.
Menganalisis performa operasional serta menjalankan program perbaikan dan efisiensi berkelanjutan.

Requirements

Minimal S1 dari jurusan Manajemen, Hospitality, Administrasi Bisnis, atau bidang terkait.
Memiliki pengalaman minimal 5 tahun di bidang operasional dan 2 tahun di level Supervisor/Manager.
Berpengalaman mengelola operasional multi-cabang, terutama di industri hospitality, retail, wellness, atau service.
Memahami SOP operasional, service excellence, customer experience, dan manajemen tim.
Memiliki kemampuan leadership, problem solving, komunikasi, dan analisis yang baik.
Mampu bekerja secara detail, tegas, dan berorientasi pada pelayanan pelanggan.

BrandPartner

11 - 50 employees

Growing Businesses. Strengthening Foundations.

At BP Consulting Group®, we believe sustainable growth is built on strong foundations. Lasting success comes from making the right decisions, understanding market realities, and executing with clarity and discipline.

For over a decade, we have partnered with business leaders across Indonesia to navigate critical decisions, solve complex challenges, and unlock opportunities for growth. As a management consulting firm, we help organizations accelerate growth, improve profitability, strengthen customer loyalty, and build lasting competitive advantage.

Our approach combines deep market understanding, strategic thinking, and practical implementation to deliver solutions that are both actionable and results-driven. By connecting insight with execution, we help leaders create long-term value and build businesses that endure.

Because the strongest businesses are not simply those that grow bigger, but those that grow stronger.

Office address

Voza Premium Office Tower, Unit A, Jl. Mayjen HR. Muhammad Lantai 20, Putat Gede, Kec. Sukomanunggal, Surabaya, Jawa Timur 60189

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