Job description for Operation Manager at PT. Konvergensi Mitra Solusi
About the role:
Operation Manager responsibilities all day-to-day activities, customer care, validation, Inbound-outbound, Content Moderator the performance of Contact Centre. Maintain Contact Centre excellence during every customer interaction.
What You Will Do ;
- Meet all Key Performance Metrics established.
- Maintain metrics and analyze data to assess performance and implement improvements Hire, coach and provide training to personnel to maintain high customer service standards.- Continuously review standard operating processes and workflows to identify ways to improve and increase customer satisfaction and operational efficiency.
- Supervising day to day operations in the customer service division.
- Establish and maintain a positive work environment, which sustains an exceptionally high level of team member morale.
- Promotes and coordinates communication between all departments.
What You will Need ;
- Diploma/Bachelor's degree in any field.
- 5 years of Call Center leadership preferred Ability to take initiative and work independently.
- Excellent problem solving/resolution skills.
- Strong English communication skills.
- Self-motivated, well organized, detail oriented
- Proficient in MS Office (Especially Powerpoint)
- Excellent presentation skills
- Professional, proactive, positive and can-do attitude
Glints Safety Tips
Don't provide your bank or credit card details when applying for jobs. Legitimate employers and hiring managers do not require an application fee or expect you to pay for training.
Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.
Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465