Job description for Ocean Export Customer Service at PT MOL Logistics Indonesia
About MOL Logistics
MOL Logistics Co., Ltd. is a high-value-added logistics company offering comprehensive shipping and related services. With an extensive global network spanning 26 countries and 147 locations, MOL Logistics provides trusted and efficient solutions tailored to customer needs. Services include international air and ocean freight, custom logistics solutions, intermodal transport, and relocation services. Backed by the strength of the MOL Group, the company is committed to delivering operational excellence through its "One MOL" approach.
Qualifications
- Bachelor's Degree (S1) in any discipline.
- Minimum 2-3 years of experience in freight forwarding, particularly in Ocean Export operations.
- Good knowledge of export-import procedures and shipping documentation.
- Familiarity with liner/shipping line operations.
- Experience using CargoWise is an advantage.
- Good communication skills in English, both written and spoken.
- Able to work under pressure and manage multiple tasks effectively.
- Detail-oriented and customer-focused.
Job Responsibilities
- Handle end-to-end Ocean Export operations.
- Coordinate and book vessel space with shipping lines.
- Communicate and liaise with overseas agents, customers, and shipping lines.
- Prepare and process export documentation.
- Create job orders and issue invoices accurately and timely.
- Monitor shipment progress and ensure smooth export operations.
- Resolve operational issues and provide timely updates to customers.
- Ensure compliance with company procedures and export regulations.
