Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
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Skills
Job description for Network Engineer - L3 at Infinite Computer Solutions Pte Ltd
- Expert level knowledge in implementation and maintenance of Cisco Routers and Switches of all series.
- Expert knowledge in Cisco IOS
- Expert knowledge in implementation and operations support of NAC (network access control)
- Expert knowledge in Aruba Clear Pass / Cisco ISE
- Good knowledge in Wireless Network / Access Points / Controllers support and troubleshooting
- Expert level understanding of the OSI or TCP/IP model
- Provide Level-3 technical support and troubleshooting to resolve issues
- CCIE/CCNP certification
- Hands-on experience with monitoring, network diagnostic, Packet Tracers and network analytics tools like SolarWinds and WhatsUp Gold
- Expert level hands-on experience in working on Firewall Products like Cisco ASA, FortiGate, Palo Alto, Checkpoint
- Expert level hands-on experience in Aruba ClearPass/Cisco ISE, Cisco wireless controllers
- Hands-on in F5 load balancers (LTM)
- 10+ years of experience in network & network security operations/product support.
- Must have Diploma or Degree in IT related studies
- Workplace is at customer premises and staff must follow instituted Workplace securities
- Perform Problem resolution, escalation and/or closure of high severity incidents including problem analysis and identification of the source of the problem w.r.t Routing and Switching
- Perform major configuration change activities
- Handle network issue escalations within in the team from level2 engineers, liaise with product vendors / TAC for issue resolution within the specified SLA timelines.
- Provide problem status to the Service Desk and/or update into the ticketing tool according to the Procedures Manual
- Perform day-to-day Network operation for the Network Infra-structure and Network Equipment at the customer/IBM premises, including performance monitoring, bandwidth monitoring.
- Work with customer's vendor to perform testing and preventative maintenance according to the schedule provided by the customer for the Network Equipment
- Guide the level1 & 2 engineers in performing periodic OS upgrade and Patching as and when required.
- 24X5 rotational shift onsite availability and 24X7 standby / remote support availability as and when needed for critical incidents.
- Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem
- Provide proactive incident reports for all Network related problems, faults, events within TWENTY-FOUR (24) hours
- Respond to all fault calls inclusive of emails and other forms of communications for Firewall related issues and problems reported
- Escalate the problem to Vendors Support in timely manner and get the issue resolved within the specified time as agreed with the customer/IBM
- Provide multi-vendor equipment support across a wide range of models and types of networking equipment
- Maintain the inventory of certificates and install/update/renew certificates as and when required.
- Perform security activities like hardening/periodic health check/ ID validation and other compliance activities as per IBM security policies and standards.
- Maintain/Update IBM inventory list and compliance related databases or similar Databases.
- Maintain the device inventory list for the client when needed, Maintain the software/firmware for all the devices up to date
- Subscribe to vendor notifications for the managed devices for vulnerabilities and review/validate/apply security patches pro-actively.
- Perform device activation / deactivation as per IBM service activation and deactivation process.
- Maintain the IP address inventory and allocate new IP address when required by business.
- Engage third part vendors to resolve hardware issues and follow up till closure
- Monitor vendor End of Life / End of Support notifications for all In Scope Devices and inform the client.