Job Requirements
Less than a year of experience
Job description for Malaysian Fresh IT Graduates at Thinkreh
IT Production Support Staff - Singapore ( Only for Malaysian Citizen )
Experience: 0-3 years, IT fresh graduate may apply if well verse in Excel to generate report, good to have knowledge/hands on V-lookup and Privot Table
- Working in shifts
Responsibilities:
- Review & verify session recordings for compliance to change requests policies
- Assist devops teams with the governance of change management process
- Work with SRE and devops teams:
- assist in the onboarding of automation tools
- assist with the testing & pilot of new automation process
- assist with the data gathering & review of production support related activities
- Must have knowledge/hands on on the command lines of Unix/Linux, Java and SQL
- Using Excel to generate report, good to have V-lookup and Privot Table
You will be responsible for :
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
- Installing, configuring, upgrading, administering & monitoring the database environment.
- Monitoring & administering MySQL and Microsoft SQL database systems.
- Optimising database performance and perform regular server maintenance through applying patches and versioning when required.
- Troubleshooting any database related issues.
Ideal Profile
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 1 year experience, ideally within a Helpdesk / Technical Support or Database Administrator role.
- You have excellent communication and interpersonal skills.
- You possess strong knowledge of Java.
- You are familiar with LINUX (Redhat, UBUNTU) and UNIX operating systems.
- Knowledge of Oracle would be a strong plus.
- Good knowledge of MySQL and Microsoft SQL databases.
- You are highly goal driven and work well in fast paced environments
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are adaptable and thrive in changing environments