Job description for Luxury Retail Sales Supervisor at LuxeHouze
About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a Retail Sales Supervisor who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”
What Success Looks Like Here
People who succeed at Luxehouze typically:
- Take ownership without being asked
- They step in when something breaks and follow through until it’s resolved.
- Think in results, not effort
- They focus on impact, quality, and business outcomes — not just inputs.
- Adapt quickly and learn fast
- They adjust based on data, feedback, and changing priorities.
- Communicate clearly and early
- They raise risks, ask questions, and align stakeholders proactively.
- Operate well under pressure
- High standards and accountability energize them rather than slow them down.
What Will Be Challenging
Please read this carefully - it’s here to help you self-select.
- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions
- If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
What You Will Own
In this role, you will be accountable for:
- Supervise daily operations of the retail sales team to ensure smooth functioning and optimal sales performance
- Support the implementation of sales strategies and promotional activities to achieve sales performance
- Support the implementation of sales strategies and promotional activities to achieve sales targets and increase customer satisfaction
- Monitor and report on sales performance, providing insights for improvements and adjustments to meet sales objectives
- Assist in the training and development of team members, ensuring they are equipped with the necessary product knowledge and customer service skills.
- This is an accountability role. Ownership and follow-through are expected.
What We’re Looking For
- Minimum of 3 years of experience in a leadership role within the retail industry, preferably in luxury goods, FMCG, or premium automobile sectors.
- Proven track record of successfully achieving and surpassing sales targets.
- Strong leadership and coaching abilities with a hands-on approach to team management.
- Excellent communication and interpersonal skills with a customer-centric mindset.
- Analytical mindset with the ability to interpret sales data and make informed decisions.
- Passion for luxury goods and a deep understanding of the premium retail market
Why Join Luxehouze
- Real ownership, real outcomes
- You won’t be shielded from important decisions. You’ll own meaningful problems and see the direct impact of your work on revenue, customers, and company growth.
- High standards, low politics
- We value clear thinking, good judgment, and follow-through. Feedback is direct, decisions are pragmatic, and performance is evaluated on results — not optics.
- Exposure to senior leadership and critical decisions
- You’ll work closely with leaders who care deeply about building the business well — not just growing fast.
- Room to grow with the company
- As Luxehouze scales, strong performers get broader scope, bigger problems, and leadership opportunities. Growth here is earned, not time-based.
- Luxehouze is not the right place if you’re looking for comfort, slow pace, or narrow scope.
- It is the right place if you want responsibility, fast learning, high standards, and the chance to help build a category-defining business.
