Job description for L1 Support Engineer at PT Digital Tech Asia
Position: L1 Support Engineer
Employment Type: Contract – 1 Year
Work Location: Client Office – Indonesia (Onsite)
Working Scheme: Full Onsite
About the Role
on behalf our client, We are seeking a proactive and detail-oriented L1 Support Engineer to join our team and provide operational support for client environments in Indonesia. The ideal candidate will have strong troubleshooting skills, solid technical fundamentals, and the ability to communicate effectively in both Indonesian and English.
Key Responsibilities
- Provide Level 1 technical support for incidents, requests, and operational issues.
- Perform incident management activities following ITIL best practices.
- Monitor systems, analyze logs, and troubleshoot infrastructure/application issues.
- Support Linux and Windows environments administration activities.
- Utilize monitoring and ticketing tools to ensure service availability and issue resolution.
- Coordinate with internal teams and stakeholders for issue escalation and resolution.
- Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
- Support operational activities during weekends or rotational shifts when required.
Required Skills & Qualifications
- Experience or knowledge in ITIL / Incident Management
- Basic administration knowledge of Linux & Windows
- Understanding of Google Cloud Platform (GCP) fundamentals
- Hands-on exposure to Jira Service Management
- Familiarity with Datadog monitoring
- Strong understanding of Networking fundamentals
- Experience in log analysis and troubleshooting
- Strong communication skills in Bahasa Indonesia and English (mandatory)
- Good analytical thinking and problem-solving skills
Working Details
- Support Coverage: 8x5 operational support with possible weekend support requirements
- Working Hours: Standard working hours are 9:00 AM – 6:00 PM
- Flexibility to work on a rotational/shift basis may be required.
- Work Arrangement: Full onsite at client office in Indonesia, following the client’s working calendar.
- Contract Duration: 12 Months
- Onboarding Timeline: Approximately 3 weeks after project award confirmation
Recruitment Process
- Maximum 2 interview rounds
- Client interview involvement included in the selection process
If you are passionate about IT operations, troubleshooting, and supporting enterprise environments, we invite you to apply and grow with us.
