Job description for Key Account Manager at Medor.id
Key Account Manager
About Us
Medor is a leading recruitment partner in Indonesia and the Asia-Pacific region, bringing over a decade of experience in connecting companies with top talent. We specialize in identifying candidates who align with both company culture and business expectations through thorough assessments and tailored recruitment strategies. Our expertise spans all hiring levels across industries including IT, construction, logistics, finance, and more.
About the Client
Our client is a logistics and supply chain specialist providing warehousing, transportation, and fulfillment services for businesses across multiple industries, with a strong focus on FMCG products. They manage a diverse product portfolio including consumer goods, electronics, apparel, health & beauty products, and eCommerce merchandise. By leveraging advanced technology, they optimize inventory and distribution processes to deliver fast, reliable, and scalable solutions for B2B and retail partners.
This is a hybrid role, combining work-from-home flexibility with office days located near Canggu, Bali.
Job Summary
We are seeking a dynamic and commercially driven Key Account Manager to manage and grow relationships with high-value clients. The ideal candidate will have strong experience in B2B account management, excellent relationship-building skills, and a proven ability to drive revenue growth through upselling and strategic client management.
You will play a key role in maintaining long-term partnerships, ensuring exceptional service delivery, and identifying new business opportunities within existing accounts.
Responsibilities
- Serve as the primary point of contact for key accounts, ensuring client logistics and supply chain needs are handled efficiently.
- Build and maintain strong long-term relationships with clients.
- Identify upselling and cross-selling opportunities within existing accounts to maximize revenue growth.
- Collaborate closely with operations, sales, and customer service teams to align solutions with client expectations.
- Monitor account performance, track KPIs, and prepare regular reports on client engagement and business growth.
- Stay updated on industry trends, market developments, and competitor activities to provide proactive recommendations.
- Address client concerns promptly and coordinate with internal teams to deliver effective solutions.
- Contribute to business expansion by fostering client loyalty and identifying strategic opportunities.
Requirements
- Bachelor’s degree in Business, Supply Chain, or a related field.
- Minimum 4 years of experience in a similar B2B role, such as Key Account Management or Business Development.
- Experience in FMCG, import/export, trading, or logistics-related industries is highly preferred.
- Experience working with global clients or multinational companies is highly preferred.
- Proven experience managing a book of business worth USD 2M+ annually, with average transaction values of USD 10K+.
- Demonstrated track record of achieving or exceeding sales targets.
- Strong negotiation, upselling, and deal-closing abilities.
- Business-savvy with the ability to understand client pain points and propose value-driven solutions.
- Excellent communication skills with fluent English proficiency.
- Dynamic, proactive, and able to thrive in a fast-paced environment.
