Job description for IT Support Engineer at People Connects Pte Ltd
Job Summary
Provide frontline end-user support across devices, core productivity tools, and basic connectivity issues. Deliver fast resolution for common incidents/requests, execute onboarding/offboarding SOPs, and ensure clean ticket documentation and escalation.
Key responsibilities
- Handle Level 1 remote helpdesk tickets: password resets, access issues, device setup, basic application issues, and user how-to requests.
- Support end-user devices (PCs, laptops, mobile devices, printers) including basic diagnostics and peripheral checks. • Perform basic operating system support (Windows and macOS) and standard software installation/configuration (e.g., Microsoft Office).
- Configure user-side email, printers, and shared drive access; troubleshoot common Outlook profile and mailbox issues where applicable.
- Perform basic network troubleshooting on the endpoint side: LAN/Wi-Fi connectivity checks, IP conflicts, and VPN connectivity support.
- Run antivirus scans and conduct basic malware response steps; escalate security concerns per procedure.
- Support video conferencing tools (Microsoft Teams, Zoom) and basic meeting room user experience issues.
- Perform basic firewall/router checks such as reboot and health verification (no advanced configuration) when instructed and approved.
- Maintain IT asset tagging, inventory logging, and update records for device handovers.
- Log incidents accurately, follow ticketing discipline, and escalate to Level 2 or vendors with complete troubleshooting notes and evidence.
- Hands-on experience with Microsoft Azure, Google Drive / Google Workspace, Active Directory, or similar cloud and user administration platforms is required.
Scope coverage (service-aligned)
- End-user device support: PCs, laptops, mobile devices, printers, basic hardware checks (RAM/cables/storage).
- Basic OS support: Windows and macOS (user-level configuration and troubleshooting).
- Software install/config: Microsoft Office and standard business applications.
- Identity support: password resets, multi-factor authentication support, account unlocks.
- Email/printer/shared drive setup: configuration and common fixes.
- Basic connectivity: LAN/Wi-Fi endpoint troubleshooting, IP conflicts, VPN connectivity issues.
- Endpoint security hygiene: antivirus scans, basic malware response, initial security triage support.
- Collaboration tools: Teams/Zoom user support.
- Asset operations: tagging, inventory logging, handover checklist execution.
- Incident logging + proper escalation to Level 2 / vendors.
Education & experience requirements
- Diploma or equivalent in Information Technology / Computer Science (or relevant experience).
- 0–2 years of IT support experience (internships/part-time support acceptable).
- Exposure to customer-facing environments and high-volume ticket handling is a plus.
Certifications (preferred / nice-to-have)
- CompTIA A+ (preferred)
- ITIL Foundation (nice-to-have)
- Microsoft 365 Fundamentals (MS-900) (nice-to-have)
Interested candidates may apply. Only shortlisted candidates will be notified. Please review the requirements carefully before applying to ensure a good fit for the role.
People Connects Pte Ltd | EA Licence No. 25C3002 | Lim Liang (Jason) | CEI Reg. No.: R2157225
