Job description for IT Support Engineer at PT. Ungaran Sari Garments
PT. Ungaran Sari Garments, a leading apparel export-oriented company in Indonesia, operates world-class factories across various locations in Java, supported by 11,000 skilled and professional workers. Our commitment to quality and innovation has made us a cornerstone in the local garment industry, and we are now seeking an IT Support Engineer to join our dynamic team. By joining PT. Ungaran Sari Garments, you will be part of a forward-thinking organization that values excellence and continuous improvement. Your role will be crucial in maintaining the smooth operation of our IT infrastructure, ensuring that our business processes run efficiently and securely.
Key responsibilities of the IT Support Engineer at PT. Ungaran Sari Garments include providing technical support to employees and ensuring that all hardware and software systems function optimally. You will handle ticketing system management, customer service inquiries, and troubleshooting issues related to IT support. Your expertise in remote support and hardware maintenance will be essential in resolving technical challenges quickly and effectively. Additionally, you will collaborate closely with other departments to enhance our overall IT capabilities, contributing to the company’s success and growth.
To succeed in this role, candidates must hold a Bachelor’s degree and have between one to three years of experience in IT support. You should possess a robust skill set that includes proficiency in ticketing systems, help desk operations, customer service, technical support, hardware maintenance, troubleshooting, and remote support. We value candidates who bring not only technical expertise but also a proactive and collaborative approach to problem-solving. PT. Ungaran Sari Garments offers a supportive work environment where your skills can thrive, and you will have opportunities to contribute significantly to our ongoing success.
