IT Support Analyst
Job benefits
- Flexible work hours
- Health and wellness benefits
- Team building events
Must have skills
Job description for IT Support Analyst at PT SYSTEMIQ Lestari Indonesia
Company Description
SYSTEMIQ was set up in 2016 to drive the implementation of the Paris Agreement and the UN Sustainable Development Goals (SDGs) by transforming markets and business models in three key economic systems: land use, materials, and energy. By addressing failures in these systems, SYSTEMIQ aims to unlock economic opportunities that benefit business, society, and the environment. We do this through five activities:
- Convene and support coalitions of leaders to shape policies and business strategies that will rapidly transform economic activity
- Work with companies that want to be pioneers in and agent of change towards more sustainable systems
- Co-create and incubate the market solutions most likely to build regenerative economic systems
- Invest our own venture capital and expertise in opportunities with the biggest potential to drive rapid system change
- Direct larger pools of capital into regenerative economic systems, enabling them to scale and multiply.
To deliver in these areas, we recruit and develop distinctive and varied individuals who thrive to achieve our mission, challenge the status quo and act as change leaders.
Position
We are looking for a Desktop Support / IT Support Analyst Associate to join our team in our Jakarta Office. You will assist the IT Operations Senior Specialist in owning, planning, and managing the appropriate IT infrastructure and tools for the business and provide technical support. This is a varied and interesting role if you are keen to develop the full scope of IT and play a key role in building an effective business with a purpose.
Key Responsibilities
- Provide 1st and 2nd line support to colleagues on all our IT packages and hardware, in the UK, Germany, Indonesia, Netherlands, France, Brazil and in any other location where the business expands to
- Develop and propose the best solutions in view of our business needs, growth, and culture.
- Identify problems to resolve or follow-up routine customer problems, referring more complex problems to the IT Operations Senior Specialist.
- Working effectively as part of a team on projects as well as by yourself for BAU support tasks.
- Setting up laptops & other hardware.
- Manage the ticketing system, adhere to agreed SLAs and ensure excellent end user customer service
- Liaising with software & hardware vendors, service partners, and third-party companies to obtain product information and resolve technical issues.
- Occasional out-of-hours support may be required.
Essential Requirements
- At least 5 years’ experience in an IT role with a range of responsibilities
- Native Indonesian speak and also advanced fluency in English
- Relevant degree / qualification
- Customer service mindset and adaptable communication style with different stakeholders
- Proactive and results-driven problem solver
- Project management skills
- Keen interest in new technology and how IT can add value to the business and make people’s life easier at work
- Microsoft OS – Windows 10 PRO
- Office 365 platform
- Exposure to SharePoint online; Intune / Microsoft Endpoint Manager, Azure Active Directory, Conditional Access
- Experience with a variety of online applications
- Supplier and third-party management skills
- Cyber-security awareness and understanding of how business operations link together
Other information
We offer the opportunity to be part of a high calibre, driven, and friendly team. We are keen to receive applications from all parts of the global community, however you must have the right to work in the location you are applying for.
About the company
SYSTEMIQ is a catalyzation of good disruptions in critical economic systems. These disruptions are not only vital to the future of humanity and our planet; they also open up immense opportunities for the businesses that drive them.
SYSTEMIQ was launched in 2016 to accelerate businesses to recognize the value in driving sustainable change by transforming economic systems much faster and stopping the degradation of natural resources.
We have set out to achieve our mission through a unique portfolio of activities which include:
Building and supporting coalitions – of leaders with the knowledge, experience and authority to shape policies and business strategies that will rapidly transform economic activity in line with the UN and Paris targets
Co-creating and incubating – the market solutions most likely to build regenerative economic systems, in partnership with businesses, governments, non-profits and other institutions
Investing – our own capital and expertise in early-stage ventures with the biggest potential to drive rapid system change
We are uniquely equipped for these activities by the experience, expertise and energy of our partners and associates, based in London, Munich and Jakarta.
Office address
Gran Rubina Business Park 16th Floor, Jl. H. R. Rasuna Said, RT.2/RW.5, Karet Kuningan, Setiabudi, South Jakarta City, Jakarta 12940Similar jobs for you
