Job description for IT Executive – SAP Support ( ABAP ) at Công Ty Tnhh Acacy
- Manage SAP ticket on Service Desk and coordinate with ITBP team and AMS vendor to deliver IT service within SLA
- Closely work with Internal ITBP and business user to support SAP daily operation relating to report/enhancement.
- In-charge of develop new ABAP report/enhancement or modify the existing report/enhancement.
- Follow the IT Service Management process to deliver high-quality IT services and within SLA (Service Level Agreement).
- Resolve Incidents & manage problems relating report/enhancement in compliance with IT Information Library / Control Objectives for Information and related Technology (COBIT)
- Ensure the compliance with IT policy and effective execution of IT Governance.
- Join in together with Infrastructure team to develop contingency plan (backup plan) for applications and performance tests.
- Cooperate with other IT functions to implementing IT projects to deliver expected value
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Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.