To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Job description for HR Contact Center Officer at Mondelez International Kinh Đô Việt Nam
MÔ TẢ CÔNG VIỆC
• Act as first point of contact for all employee, former employee, candidates or vendor related queries and requests
• Provide high quality and timely customer service, ensuring all requests are fully understood. For queries not handled by the service center (eg 3rd parties ) redirect callers with courtesy and professionalism
• Keep the customer informed of expected completion date, including when the item is escalated for action
• Accurate collection of case details and employee data
• Provide general information to target audience on policies and procedures, and answer questions based on FAQs
• Provide feedback and propose improvements to Knowledge Base (KB) Senior Specialist to ensure employee KB is accurate, relevant, accessible and easy to understand
• Record and track cases in the case management system, assign severity and follow through to ensure each case is resolved and SLAs can be measured and improved
• Collaborate with other Hire-To-Retire Service Specialists to solve more complex queries or work on requests
YÊU CẦU CÔNG VIỆC
• Degree in Business, Organizational behavior, HR or related field preferred
• 1-2 years of contact center experience
• Strong customer service-orientation
• Experience in working in a shared service organization
• Experienced in working with case management systems
• Fluent in English and Vietnamese
ĐỊA ĐIỂM LÀM VIỆC
Empress Tower, Hai Bà Trưng, Da Kao, District 1, Ho Chi Minh City, Vietnam
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Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.