Hotline Operator cum Warehouse
Skills
Job description for Hotline Operator cum Warehouse at Công Ty TNHH Thang Máy Otis Việt Nam
Customer Care Center (Otis Hotline):
- Daily receive customers’ calls through the Otis Hotline for the whole company nationwide.
- Provide prompt responses to customers’ requests/questions with a professional customer service.
- Upon receiving customers’ calls, assign the call-back to the mechanics on duty.
- Follow up with mechanics on the call-backs status, then promptly record them in the reporting system. Escalate internally as per escalation process before customer escalation.
- Update and record the call-back data on SMS in full & on time, including callbacks from the night before or over the weekend.
- Prepare daily call-back status to the FOD Supervisor / Manager with detailed record management.
- Ensure Otis hotline operation standards and customer requirements are always met.
Reception Operation Counter:
- Take charge of the reception counter, receive incoming calls and transfer to the right person.
- Welcome, greet, and accommodate all guests.
Warehouse operation (HCM)
- Facilitate spare parts & consumable material in-out from the warehouse in accordance with Sales Order (SO) created by the Supervisors.
- Track inventory count and raise requisition when inventory is low on a monthly basis.
- Conduct & supervise the physical stock counts with finance/accounting.
- Support Supervisors to identify safety hazards inside the warehouse and put in place systems & controls to ensure safe working.
- Handle all related documents of the warehouse and monitor the reports properly.
Others:
- Follow & comply with EHS, Ethics responsibilities & accountabilities in accordance with the company policy.
- Keep company’s equipment in good condition and strictly follow company’s policies
- Perform other duties as assigned by the manager.
QUALIFICATION & REQUIREMENTS
- Holding a College/University degree.
- Having at least 1-2 years of working experience in customer service, call-centre, telephone operator.
- Having experience in elevator & escalator industry is an advantage.
- Having a nice voice and good customer service mindset.
- Having good listening, communication, and problem-solving abilities.
- Having a supportive teamwork and willingness to learn & grow.
- Be proficient in English communication and using MS offices.
- Able to work under high pressure and handle customers’ requests.
- Able to work with multi-tasks and in a fast-paced environment.
About the company
Otis was founded in 1853 after Elisha Otis invented the elevator safety brake, giving rise to the modern city, transforming how people live and work, and revolutionizing architecture. His invention would give rise to the modern city and forever change how we live.
Our history includes a string of industry firsts that have steadily improved elevator performance, enriched the passenger experience and allowed architects to design buildings in entirely new ways.
Office address
97 nguyễn văn trỗi, Phường 11, Quận Phú NhuậnSimilar jobs for you
