Job description for Hospitality Operational Manager at PT SEMARA JAYA INDONESIA
Job description
OPERATIONAL MANAGER – VILLA MANAGEMENT (UBUD)
About Us
Kasbah Properties is a growing property management company based in the serene village of Mas, Ubud. We specialize in managing and renting villas and apartments, delivering high-quality service to both guests and property owners.
Position Overview
We are looking for a hands-on and detail-oriented Operational Manager to oversee the daily operations of our villa management business. This role focuses on execution, team coordination, and ensuring all operational aspects run smoothly and efficiently.
Key Responsibilities
Daily Operations Management
Oversee day-to-day operations across all properties to ensure smooth and efficient performance.
Team Supervision
Manage and coordinate operational staff (housekeeping, maintenance, guest service team).
Guest Experience
Ensure seamless guest check-in/check-out processes and handle any issues to maintain high customer satisfaction.
Property Maintenance & Standards
Conduct routine inspections to ensure all villas meet company standards in cleanliness, functionality, and presentation.
Scheduling & Coordination
Manage staff scheduling, task allocation, and daily operational planning.
Stock & Inventory Control
Monitor and manage operational supplies, amenities, and inventory.
Coordination with Management
Report operational updates, challenges, and improvements to management.
Requirements
Proven experience in operations, preferably in hospitality, villas, or property management
Strong leadership and team management skills
Detail-oriented with strong problem-solving ability
Able to work in a fast-paced, dynamic environment
Fluent in English; Bahasa Indonesia is a plus
Based in Bali or willing to relocate to Ubud
What We Offer
Opportunity to grow with a developing property management company
Dynamic and supportive working environment
Competitive salary package (based on experience)
