Job description for Head of Growth & Operations at STRONG Pilates Pluit
We're looking for an experienced and proactive Head of Growth & Operations to lead our day-to-day operations while driving business performance and sustainable growth. If you enjoy building efficient systems, leading teams, and making a real impact, we'd love to hear from you.
What You'll Do
- Oversee daily operations and ensure all SOPs are consistently followed.
- Manage the full customer journey—from inquiry and trial to membership and retention—to improve conversion and customer satisfaction.
- Track sales performance, identify opportunities, and implement improvements.
- Lead weekly KPI meetings and keep the team focused, accountable, and aligned.
- Manage trainer schedules and support smooth operational planning.
- Deliver an outstanding customer experience across every touchpoint.
- Develop and execute business growth initiatives, including referral and partnership programs.
- Identify new business opportunities and contribute to monthly revenue growth.
- Review business KPIs regularly, present insights to the Founder, and ensure action plans are executed.
What We're Looking For
Must-Have Skills
- Leadership & Team Management
- Operations Management
- KPI & Performance Management
- Strong Problem-Solving Skills
- Business Growth Mindset
- Customer Experience Focus
Nice to Have
Experience in Fitness, Hospitality, Retail, F&B, Education, or the Wellness industry.
Why Join Us?
This is an opportunity to play a key role in a growing business where your ideas, leadership, and execution will directly influence our success. If you're someone who enjoys solving problems, building high-performing teams, and creating meaningful business growth, we'd love to meet you.
