Guest Relations Officer

Tavern Group is a dynamic and growing hospitality company based in Semarang Tengah, Semarang, Jawa Tengah, Indonesia. Known for its commitment to excellence in service and customer satisfaction, the company offers a vibrant work environment where passionate individuals can thrive. We are currently seeking a dedicated Customer Service Representative to join our team in a role titled Guest Relations Officer. This position is ideal for someone who enjoys interacting with guests, solving problems, and contributing to a positive guest experience. If you are enthusiastic about hospitality and looking for an opportunity to grow within a supportive organization, we encourage you to apply.

The Guest Relations Officer will be responsible for providing exceptional customer service to guests, addressing their needs, and ensuring a welcoming and comfortable environment. Key responsibilities include greeting and assisting guests upon arrival, managing guest inquiries and feedback, maintaining communication between departments, and supporting the overall guest experience. The role also involves handling reservations, processing check-ins and check-outs, and ensuring that all guest interactions reflect the high standards of Tavern Group. Strong interpersonal skills and the ability to work both independently and as part of a team are essential for success in this position.

We are looking for a female candidate with an SMA/SMK education level who has between 1 and 3 years of experience in a customer service or related role. Candidates should possess strong customer service skills, experience in customer relationship management, and excellent communication abilities. While prior experience in the hospitality industry is a plus, we are open to motivated individuals who demonstrate a willingness to learn and contribute to a friendly and professional work environment. If you are passionate about serving others and making a difference in the guest experience, we would love to hear from you.