Job description for Front Office All-Rounder at Hotel Winotosastro Garden
Only qualified applicants will be considered. Applications close on June 25, 2026.
A Front Office All-Rounder is a multitasking role in hospitality.
Core Responsibilities
- Guest Services: Welcoming guests, managing the reservation system, and processing payments upon arrival and departure.
- Check-in/Check-out: Manage the entire registration process, assign rooms, issue keys, verify payments, and process guest departures smoothly.
- Multitasking: Assisting different departments, such as occasionally helping housekeeping with room inspections or assisting the F&B team during busy periods.
- Communication: Acting as the primary point of contact for inquiries, emails, and phone calls.
- Issue Resolution: Handling guest feedback and maintaining high satisfaction standards.
The comprehensive job description spans four main areas:
1. Guest Experience & Welcome
- First Impressions: Greet guests with a warm, professional, and memorable attitude.
- Check-in/Check-out: Manage the entire registration process, assign rooms, issue keys, verify payments, and process guest departures smoothly.
- Concierge Services: Provide information about hotel amenities, local attractions, dining, and transportation.
2. Reservations & Administration
- Booking Management: Handle room reservations via phone, email, or walk-ins, and process modifications or cancellations.
- Database Maintenance: Update guest profiles, track preferences, and ensure accurate billing and cash handling.
3. Problem Solving
- Complaint Resolution: Listen to guest concerns, address issues promptly, and ensure a high standard of service recovery.
- Special Requests: Fulfill ad-hoc demands like arranging wake-up calls, extra amenities, or handling safe deposit boxes.
4. Operations & Teamwork
- Cross-Department Coordination: Work closely with Housekeeping (for room status/cleaning) and Maintenance (for urgent repairs).
- Security & Safety: Monitor lobby activity, enforce safety protocols, and communicate with security staff when necessary.
