Job description for Front Desk Receptionist at PT. Mega Medika Teknologi
About Smilework Dental Care
Smilework Dental Care is a premium dental clinic with 25 years of excellence in delivering world-class dental treatments. Established a quarter century ago, our clinic has grown into a trusted destination for comprehensive oral care supported by advanced technology and a patient-centered approach. We are committed to creating a comfortable, modern, and technology-driven environment where every patient feels cared for. Backed by experienced dentists and specialists, we provide safe, effective, and aesthetic dental solutions tailored to individual needs.
For 25 years, Smilework Dental Care has continued to prioritize quality, innovation, and patient satisfaction — because a healthy smile is more than just appearance; it reflects confidence, well-being, and a better quality of life.
Key Responsibilities
- Contact patients on the recall list by phone and WhatsApp, in priority order.
- Invite patients back politely: listen to their reasons, handle concerns with empathy, and offer a suitable appointment time.
- Make sure patients who agree are booked in the appointment system right away and receive a confirmation.
- Record the outcome of every contact accurately and on time: result, reason, and a short note.
- Prepare a short report on why patients have not returned, to help the clinic improve its services.
- Help reply to patient chats during busy hours, and work closely with the Front Desk team, nurses, and dentists.
Qualifications
- Minimum 1 year of experience in a role that contacts customers with targets, such as telesales, customer service, reservations, relationship officer, or sales for a premium brand.
- Comfortable serving customers through WhatsApp or chat.
- Comfortable using computers: Google Workspace or Excel, and customer record systems.
- Fluent, courteous Indonesian, and at ease speaking with senior patients (addressed as Bapak/Ibu).
- Minimum high school or vocational school graduate (SMA/SMK). A Diploma or Bachelor’s degree is a plus.
- Willing to work according to the clinic schedule, including Saturdays and late afternoons.
What We Offer
- Competitive salary and performance incentives.
- In‑house training & career development.
- Bonus
- Positive, collaborative work environment.
