Job Requirements
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Hiring Manager
Last active 2 years ago
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Job description for Front Desk Executive (6 Months Contract) at GP Hotel Management
JOB PURPOSE
Promote guests’ loyalty to our hotels by providing all guests with courteous and professional service at all times assuring a pleasant experience during their stay with us.
RESPONSIBILITES:
• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations (verification of guest identity, issuing of room keys etc.)
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay (hotel facilities, route to the nearest train stations, tourist attractions etc.) and follow-up promptly on guest requests and needs.
• Take on other duties within reasonable scope as assigned.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
• Adhere to Personal Data Protection Act.
• Working knowledge of the Hotel Property Management System (Infor HMS)
• Ensure familiarity with the Hotel fire alarm and evacuation procedures
• Ensure compliance with Workplace Safety and Health procedures
• Ensure compliance with Safe Management Measures policy
• Conversant in the methods of accepted payment of the Company
Requirements:
• Minimum ‘O’/ ‘N’ levels, Higher Nitec in Hospitality
• Well-groomed and possesses a cheerful disposition
• Calm, efficient, and able to work well under pressure
• A passion for delivering exceptional levels of guest service
• Excellent inter-personal and communication skills
• Able to work independently and as a team
• Ability to stand and walk frequently throughout the work shift
• Basic IT skills
• Able to work on rotational shifts, weekends and Public Holiday