Job description for Front Desk Agent at TOS Residence (TOS Group Hospitality)
Guest Services: Welcoming visitors, directing them to the right person or department, and addressing inquiries.
Communications: Managing multi-line phone systems, screening calls, taking messages, and responding to business emails.
Administration: Scheduling appointments, managing meeting rooms, handling mail and packages, and basic record-keeping.
Security & Access: Maintaining visitor logs, issuing guest badges, and overseeing front desk security.Hospitality (Hotel Specific): Managing guest check-ins/check-outs, room reservations, and billing
