Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
Skills
Job description for Enterprise Client Success Manager at Glints
- Account management: Creating, following and engaging the team with customer stats and feedback.
- Planning & Analysis: Improve our enterprise clients experience by partnering with other functions (marketing, sales, product design, and engineer) to improve the end to end customer experience to drive customer satisfaction and retention
- Relationship Management: Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle including an early detection risk for the partnership.
- Lead Customer Success Team: Make sure your team meets and exceeds customer retention goals and ensure consistently high retention rates.
- Reporting & Analysis: Build up a system that tracks the key metrics
- Collaboration: Liaise with other team leaders to make sure that Talenthub clients are getting the best service possible
- Strategic Thinking: Comfortable bridging customer needs and product roadmaps. This includes knowing when and how to say 'yes' or 'no' to customers.
- Leadership: Proven managerial and leadership skills sets (Led teams successfully
- Communication: Fluent to communicate in English, communicate well with client and proven experience of client-facing role
- Data Driven: Able to manage the data and able to get the insight for the strategic planning that is data driven
- 5 Star Services: Able to create a set of strategy for engagement and services for the key account clients to retain and uplift the client’s happiness and experienc
- Flexible working hours
- Great company culture & a driven cross-functional team with strong product ownership