Job Requirements
Less than a year of experience
This job post is managed by
Eden Tay
Last active 2 years ago
Skills
Job description for E-commerce Customer Service Intern at Vintagewknd
At Vintagewknd, we aim to share our love for vintage and retro styles with affordable and wearable collections, perfect for men & women of all ages. Started in 2015, we are a fast-moving e-commerce & retail company.
We are a small and tight knit team, and we are looking for a positive & outgoing E-commerce Customer Service Intern who is able to provide and manage an exceptional customer experience and add value to our brand as a member of our team.
The intern role will consist of:
- Attending to customer queries & sales on various E-Commerce & Social Media platforms on a daily basis
- Daily Task: To respond to all customer queries min. 3x a day, spending ~3-4 hours in a day
- Weekly Task: To attend to customer sales on Live on ~1 night a week
- Assisting in preparation & execution of administrative work relating to sales & order fulfillment
- Daily Task: To consolidate & prepare order fulfillment sheet & fulfill orders
- Weekly Task: To consolidate & log store sales sheet
- Maintaining POS & e-commerce inventory
- Providing feedback to internal team on issues & notes for improvement of processes
- Be on-the-go & serve customers at retail events (20-30%, dependent on current covid-19 situation)
The intern should be:
- Able to commit for a minimum of 6 months
- Energetic, pro-active & willing to learn in a dynamic environment
- Meticulous, able to multitask and work smart & efficiently
- Able to work well both independently & in a team environment
- Show good critical thinking & problem-solving skills
- Experienced in: Customer Service, Retail Sales, Administrative
- BONUS skills: Events, Logistics
Please apply for this position by providing the following details:
- Resume
- Age
- Contact Number
- Current Status: Studying/Employed/Etc
- Available Starting Date
- Citizenship
Kindly note that only shortlisted candidates will be notified.