Job description for [District 12&9&Tân Phú] Customer Service–Travel App-5days/Week at An Nam
- Receive and process customer requests via phone, email, chat and text messages.
- Support customers with issues related to the following areas: travel, banking, e-commerce, airline tickets, etc.
- Provide accurate information about products/services, policies, terms of use.
- Guide customers to handle changes, refunds/cancellations of services, complaints.
- Ensure the best customer experience, respond quickly and professionally.
- Update special situations to management when necessary.
- Work in one of the following languages: English, Japanese, Korean or Chinese, depending on the assigned project.
Candidate requirements
- High school graduate or higher.
- Proficiency in one of the following languages:
+English - Projects on travel, airline tickets, banking. (Nightshift 24/7)
Benefits
Income:
- Specifically:
+Candidates using English: Average total income from 10,000,000 - 13,000,000 VND/month (Including basic salary from 7.5 million - 8 million + Allowance + KPI).
Attractive benefits:
- Full insurance (social insurance, health insurance, unemployment insurance).
- 24/7 accident insurance.
- 13th month salary.
- Annual leave
- Annual health check-up.
- International, professional, modern working environment.
- Clear promotion opportunities, in-depth training.
