Deskside Engineer
Singapore, Singapore
SGD 1,900 - 2,150/month
Engineering
Full-Time
Less than a year of experience
Posted 7 days agoUpdated 7 days ago
Job description
The Opportunity
Deskside Support, Laptop Support, Troubleshooting hardware/software/ Printer/Laptop
Installation / repairing Harddware/Software
What You Will Learn
ITIL
Job Description
Provides onsite support to users with good customer satisfaction for main and off-site;
- Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;•Helps to maintain or improve the overall image of the support team;
- Level 1 & 2 level trouble shoot and problem resolutions;
- Provide technical and operation support;
- Work to reach service level target;
- Break/fix for patches, software distribution and preventive maintenance;
- Managed the media and documentation related to the equipment supported;
- Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
- Install the inventory scanning agent upon any new asset;
- Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
- Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;
- Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
- Provide break fix to software distribution patches where customer will provide the instructions;
Requirements
- Hardware/Software Installation
- Printer Setup/repair
- Laptop repair
EA License No. - 14C6941
Must have skills
About the company
Infinite Computer Solutions Ltd. provides technology based business process solutions, next-gen mobility solutions and product engineering services, specializing in the Healthcare, Banking & Finance, Telecommunications & Technology and Media & Publishing industries, for Fortune 1000 companies. Their solutions build on proprietary industrial frameworks that significantly reduce work effort and cost while providing faster go-to-market speeds and nimble responses to market dynamics, a solution they call Platformization™. Infinite has over 5,000 employees and 8 global delivery centers.
