Job description for CX Quality Assurance at PT. Transcosmos Indonesia
PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.
Responsibilities:
- Implement quality reviews and provide coaching on individual or team performance across all quality metrics
- Implement action plans to drive improvement for all quality metrics based on Root Cause Analysis findings
- Collaborate with operations teams to measure and monitor operational efficiency based on target KPIs
- Contribute to the development or implementation of the quality assurance strategy, policies and procedures
- Provide insights and recommendations for continuous improvement in quality assurance practices.
Requirements:
- Min. Associate Degree (D3) in any major.
- Experienced as Quality Assurance in contact center industry.
- Able to articulate findings, recommendations and feedback effectively, ensuring clarity and mutual understanding among teams.
- Proficient problem-solving abilities to identify root causes and to identify the decision making possibilities.
- Willing to be placed in Tegal, Central Java.
Kindly submit your application through link below:
bit.ly/TCIDTGL
With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:
- Fulfilling Career
- Professional Growth
- Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
- Growing Culture
