Job description for Customer Support at Delta HQ
About the Role
We are looking for a dedicated and service-oriented Customer Support Representative with experience in the hotel or hospitality industry to join our team.
In this role, you will assist customers by handling inquiries, resolving issues, and ensuring a smooth and positive experience. This position requires availability for night shift work.
Key Responsibilities
- Respond to customer inquiries via chat and email in a timely and professional manner
- Coordinate with internal teams to resolve customer issues effectively
- Maintain accurate records of customer interactions in the system
- Provide clear product or service information to customers
- Ensure high levels of customer satisfaction and service quality
Requirements
- Willing to work night shifts
- Have experience in the hotel or hospitality industry is a point plus
- Experience in customer service or customer support role is preferred
- Strong communication skills (English proficiency is a plus)
- Problem-solving mindset and ability to stay calm under pressure
- Comfortable using digital tools and support systems
