Job Requirements
Skills
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Job description for Customer Support at Dicoding Indonesia
- Membalas dan memberikan solusi terbaik dari pertanyaan customer/ calon customer
- Menangani complain customer dengan sumber daya dan pengetahuan yang dimiliki
- Mengelola dokumen FAQ dan Help Dicoding
- Berkolaborasi dengan baik dan responsif ke semua tim internal dan eksternal
- Segala operasional end-to-end lain sesuai lingkup pekerjaan
- Memiliki pengalaman bekerja di bidang CS / administrasi minimal 1 tahun.
- Bersedia kerja secara on-site (Kota Bandung).
- Memiliki kemampuan komunikasi dan interpersonal/etika yang baik. Kemampuan berkomunikasi dalam Bahasa Inggris menjadi nilai tambahan.
- Customer oriented: fokus dan cepat tanggap dalam menangani kebutuhan tim dan customer.
- Dapat bekerja di hari libur sesuai kebutuhan kantor.
- Tech-savvy: mengerti penggunaan komputer, privacy dan keamanan data, handphone, sharing dokumen, dsb
- Jujur, teliti, optimis dan memiliki mindset positif.
- Memiliki antusiasme dan growth-mindset yang besar.
- Mau hidup sehat.
- Mengetahui background bisnis Dicoding dan industri edukasi digital/developer/pemrograman akan menjadi nilai tambahan.
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