To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
Skills
Job description for Mandarin Customer Support Specialist at PT Global Inovasi Ventura
Requirements:
- Min D3, related technical support field, or equivalent job experience.
- Able to operate Microsoft Office well
- Able to work independently as well as a team player
- Having at least basic conversation skills with Mandarin
- Having positive attitude
- Good analytics and problem solving skills
- Experience working with ticketing system (i.e. Freshdesk, Trello)
Job Desk:
- Assist clients to solve their problem via chat, email, phone call, and video call
- Handle multiple support tickets at the same time
- Record events or problems into issue management system
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed
- Create and maintain documentation for supported systems
- Documenting resolutions to prevent future Problems
- Collaborate with QA team and developers to ensure product quality
Glints Safety Tips
Don't provide your bank or credit card details when applying for jobs. Legitimate employers and hiring managers do not require an application fee or expect you to pay for training.
Glints is the leading talent ecosystem in Southeast Asia. Our mission is to enable the 120 million professionals in the region to grow their careers and empower organizations to hire the right talent from anywhere in Southeast Asia. Officially launched in 2015 in Singapore, Glints has empowered more than 5 million talent and 60,000 organizations to realize their human potential. Today, we stand at the forefront of human capital empowerment as the fastest-growing startup in the career development and talent recruitment space. Glints currently operates in Indonesia, Malaysia, Singapore, Vietnam, Philippines, and Taiwan.
Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465