Job Requirements
Job benefits
-
Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
-
Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
Skills
Job description for Customer Success Officer (FinTech) at Moneythor
- Provide first level assistance to our digital banking clients by answering their technical & functional questions and helping them get the most out of the Moneythor solution.
- Use a case tracking system to manage information, questions and answers for every client-driven request.
- Identify potential product enhancements and sales opportunities arising from your engagement with clients and ensure that these are passed on to the appropriate team members.
- Ensure accurate and timely completion of all projects and requests.
- Prior experience in the role, or as a customer-facing technical analyst or as a quality assurance (QA) engineer in a software firm.
- Fresh graduates with a Bachelor's Degree or equivalent, a strong interest in interacting with others and demonstrable software programming skills are welcome to apply.
- Hands-on technical experience with at least JavaScript, HTML, Web and database technologies.
- Ability to understand application logic and analyse data sets such as log files and database tables, and apply critical thinking to extract meaning and root cause for issues.
- Excellent written and oral communication skills in English.
- Ability to work with little or no management oversight or supervision.