Job Requirements
Job benefits
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
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Skills
Job description for Customer Success Associate at Kodecoon Academy Pte Ltd
- Be a key player in the customer acquisition team to onboard new parents to Kodecoon’s community
- Share Kodecoon’s vision and recommend suitable coding programs for students
- Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
- Maintain customer relationships and build a strong Kodecoon community. Act as parents’ advocate and manage relationships with them
- Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
- Work with the teaching team to assess the students and follow up with parents for conversion
- Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
- Ensure that all customer information is properly documented and updated in our CRM system
- Relationship manager for our Kodecoon’s community, continue to track the progress of students and maintain relationships with parents
- Strong communication and problem solving skills
- Fluent in spoken and written English. Fluency in Mother Tongue is a plus!
- Drive, fast learner, proactive and ability to work in a fast-paced environment
- Organised, detail-oriented and ability to manage different projects at once
- Get things done attitude, self-driven
- You are very meticulous and independent, able to set own priorities with time management to complete projects timely