Job description for Customer Service at PT. Saueressig Engraving Indonesia
PT. Saueressig Engraving Indonesia
Is Hiring Customer Service
Key Responsibilities:
- Create and maintain cylinder master data for new orders, complaint jobs, and intercompany (IC) transactions in SAP.
- Process Quotation in accordance with customer requirements.
- Monitor and control order lead times to ensure timely order fulfillment and customer satisfaction.
- Maintain and update active order overviews, including printing cylinder, embossing, and daily production status reports.
- Coordinate and monitor reproduction files received from Saueressig Plant in Germany and Poland to ensure on-time processing.
- Updating Overview List of active orders (Printing Cylinders and Embossing Job) and Production Daily Overview.
- Coordinate with internal departments, including Sales, Production, Planning, Repro, and Finance, to ensure smooth order execution and timely issue resolution.
- Prepare and maintain monthly report for customers.
- Process credit memos for complaint cases and complete the required 8D documentation in the system.
Requirements:
- D3 / S1 all majoring.
- Fresh graduates are welcome.
- Good level of written and spoken English.
- Understand customer requirement and expectations.
- Having basic knowledge of design applications will be an added value.
- Strong data skills, with the ability to work with data, and advanced proficiency in Microsoft Excel.
- Willing to work at PIER Pasuruan.
