Customer Service

Heavy Object Group

Rp600,000 - 1,000,000/Month

Operations & Customer Service Customer Service Representative

Internship · On-site

Minimum Senior/Vocational High School

Less than a year of experience

This job was closed

Job Requirements

On-site

Less than a year of experience

Minimum Senior/Vocational High School

20-30 years old

Female only

Skills

Call Center

Help Desk

Customer Service

Problem Solving

Customer Support

Customer Relationship Management

Communication Skills

Outbound Call

Job Benefits

Career Path

Training/Certification

This job post is managed by

Heavy Object Group

Job description for Customer Service at Heavy Object Group

JOB DESKRIPSI

Menjawab pertanyaan pelanggan melalui telepon, chat, email, atau media sosial.
Menangani keluhan pelanggan dengan cepat dan profesional.
Memberikan informasi terkait produk, layanan, promo, dan kebijakan perusahaan.
Membantu proses pemesanan, pengembalian, atau penukaran produk.
Mencatat dan mendokumentasikan setiap interaksi pelanggan.
Menindaklanjuti permasalahan pelanggan hingga selesai.
Menjaga hubungan baik dengan pelanggan.
Berkoordinasi dengan tim lain untuk menyelesaikan kendala pelanggan.
Mencapai target pelayanan dan kepuasan pelanggan.

JOB KUALIFIKASI

Pendidikan minimal SMA/SMK sederajat/ Mahasiswa Aktif
Memiliki kemampuan komunikasi yang baik.
Ramah, sabar, dan mampu bekerja di bawah tekanan.
Mampu mengoperasikan komputer dan aplikasi dasar.
Memiliki kemampuan problem solving yang baik.
Pengalaman di bidang customer service menjadi nilai tambah.

Heavy Object Group

11 - 50 employees

PT Heavy Object Group is a multi-business company established in 2019, managing three business units that focus on diverse products and services. We are committed to providing innovative solutions and the best service to our customers through each of our business lines:

StickiTup – Specializes in the production and sale of creative character stickers, sold through various online platforms and marketplaces. We offer unique designs and high-quality products that meet customers' personalization needs.

Office address

perumahan griya mutiara rancabango blok b2 Kel. Rancabango Kec. tarogongkaler

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