Customer Service ( Voice and Live Stream)

Mobile Alpha Limited

Rp5,000,000 - 7,500,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Senior/Vocational High School

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Senior/Vocational High School

25-30 years old

Skills

Customer Satisfaction

Customer Service

Communicative

Problem Solving

Job Benefits

Career Path

Training/Certification

Team-building events

Health Insurance

Free Meals

Annual Leave

Insurance

Employee Award

This job post is managed by

MICO WORLD

Job description for Customer Service ( Voice and Live Stream) at Mobile Alpha Limited

Role Overview:

Provide timely and professional support to in app users. Handle inquiries, complaints, and account issues while maintaining high user satisfaction.

Key Responsibilities:

- Respond to user inquiries and resolve issues via support channels

- Handle complaints, refunds, and account-related requests

- Coordinate with product and operations teams when needed

- Maintain knowledge base and contribute to process improvements

- Track and report on CS performance metrics

Requirements:

- Male or Female , Age Maximum : 30

- Prefer user with live streaming related experience ( same position ) or you know about live and voice streaming ecosystem

- Fluent in Bahasa Indonesia (written & spoken); good command of English

- Prior experience in customer service or user support

- Strong communication skills,fast leaner and empathy

- Detail-oriented, able to handle multiple tasks in a fast-paced environment

Mobile Alpha Limited

Entertainment

11 - 50 employees

Mobile Alpha Limited is start-up company based in Hongkong and have representative office in Indonesia. This company now is growing so fast, and we are operating 3 mobile application - Mico App , Sugo App and Yoho App in Indonesia

MICO WORLD is a top global social entertaiment platform with over 100 million users around the world. Centered on social function, MICO WORLD has merged live streaming. short video, and game elements into its app products and built a diversited products matrix.

MICO WORLD's products have covered more than 150 countries and dug deep in the Middle East, Southeast Asia, America, Europe, Korea, and Japan markets

Office address

Tokopedia Tower Ciputra World 2, Jl. Prof. DR. Satrio No.3, Karet Semanggi, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12950

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