Customer Service Staff
Ho Chi Minh City, Vietnam
Operations
Full-Time
1 - 3 years of experience
Posted a month agoUpdated a month ago
Job description
MÔ TẢ CÔNG VIỆC
Job Highlights:
1. Contact with customer to receive customer’s application for credit, fixed deposit. Initiating credit transaction including new, renewal, interest review and settlement. For new credit transactions, doing required checking on supporting docs under local regulations & internal rules
2. Control maturity date of credit transactions
3. Handle alteration notices from customers on account information
4. Support RM to establish and enhance relationship with existing and potential customers.
5. Handle unprocessed documents and pending items.
6. Handle collecting KYC documents from primary office.
7. Handle new account opening for checking documents and communication with relevant party (DPD, COD, KYC).
8. Handle inquiries about DPD from customer.
9. Support below matters for Japanese customers through Japanese:
(1) Reply any Japanese base inquiries about operation matter
(2) Support new account opening documentation for Japanese
(3) Support for checking KYC Japanese documents
(4)Handle Japanese base alteration notices from customers on account information.
YÊU CẦU CÔNG VIỆC
Key requirements
- At least 1 year experience in banking industry. Having understanding in SBV regulations, banking products preferable.
- Obtain at least N2 Certificate of Japanese – good at both speaking and writing
- Competent to work on operational support.
- Accuracy and logical thinking. Good time management.
- Team working spirit, cooperative and proactive.
- Multi-tasking, solution-oriented, enthusiastic and self-motivated.
- Good communication and negotiation skill in both English and Vietnamese to work with wide-range of personalities.
ĐỊA ĐIỂM LÀM VIỆC
5B Ton Duc Thang, P Ben Nghe. Quan 1.
Must have skills
About the company
MUFG Bank is Japan's largest bank and one of the world's largest, with offices throughout Japan and in 40 other countries. We build long-term relationships with our customers, promote real economic growth,and contribute to orderly capital markets that serve society. The welfare of our customers and employees is always top of mind.
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