Customer Service - (Shopee Tiktokshop store)

Idones Official

Rp2,500,000 - 3,500,000/Month

Operations & Customer Service Customer Service Representative

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

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Idones Official Recruiter

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Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

Skills

Help Desk

Problem Solving

Customer Service

Communication Skills

Customer Relationship Management

Call Center

Outbound Call

Customer Support

Job Benefits

Career Path

THR

Job description for Customer Service - (Shopee Tiktokshop store) at Idones Official

Jobdesk

Menjawab pertanyaan produk dan keluhan pelanggan via Call Center & Help Desk secara cepat dan akurat.
Mengelola interaksi konsumen dan memproses pesanan khusus di platform Shopee dan TikTok Shop.
Menyelesaikan kendala teknis dan non-teknis pelanggan secara efektif (problem solving).
Melakukan panggilan keluar untuk follow-up penjualan dan survei kepuasan pelanggan.
Menerapkan standar CRM dan customer support yang ramah serta profesional untuk menjaga reputasi brand.

Idones Official

Retail

1 - 10 employees

Idones Official

Office address

Alam Sutera, Tangerang Selatan

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