Job description for Customer Service Representative at Fixtrox Pte. Ltd.
iDevice Repair Centre is a Singapore-based computer repair company specialising in Windows laptops, MacBooks and Apple devices. We provide professional diagnosis, troubleshooting and repair services for customers with various laptop and computer issues.
We are looking for a Customer Service & Admin Executive to join our team and support our daily customer service and administrative operations.
Job Responsibilities:
* Attend to customers in-store, via phone, WhatsApp and other communication channels
* Understand customers’ device issues and arrange devices for diagnosis and repair
* Provide customers with updates on repair status and quotations
* Coordinate with technicians regarding repair progress and customer requests
* Handle customer enquiries and provide friendly, professional service
* Prepare quotations, invoices and receipts
* Manage repair records and customer information
* Handle basic administrative and data-entry tasks
* Follow up with customers regarding completed repairs and collection
* Assist with general day-to-day operations of the repair centre
Requirements:
* Customer service or administrative experience is preferred
* Fresh graduates and candidates with no prior industry experience are welcome to apply
* Good communication and interpersonal skills
* Comfortable communicating with customers through WhatsApp, phone and in person
* Basic computer skills and familiarity with Microsoft Office / Google Workspace
* Organised, responsible and attentive to details
* Able to multitask and work in a fast-paced environment
* Experience in the computer, electronics or repair industry is an advantage
Working Conditions:
* 5-day work week
* Flexible working hours
* Convenient location just beside Tai Seng MRT
* Training will be provided
* Friendly working environment
* Opportunity to learn about the laptop, MacBook and electronics repair industry
Who We’re Looking For:
We are looking for someone who is friendly, responsible and organised, and enjoys communicating with customers.
You don’t need to be a technical expert — our technicians will handle the repairs. However, having an interest in computers, laptops and technology would be an advantage.
If you enjoy helping customers and want to develop your customer service and administrative skills in a technology-related business, we’d love to hear from you!
Apply now and join the iDevice Repair Centre team.
