Skills
Job description for Customer Service Quality Assurance at PT Cerdas Digital Nusantara (CAKAP)
What you will do
Currently, we are looking for an experienced and motivated Quality Assurance to join our team. Take a look at the description below:
- Supervise the work of Student Success team to ensure adherence to quality standards, deadlines, and proper procedures
- Document all processes and FAQs, and work on continuous improvement
- Achieve qualitative monitoring & scoring goals as established
- Provide reports related with quality score of all agents on ongoing basis (daily, weekly, monthly)
Requirement
- Min. Diploma Degree
- Good team player, positive attitude, eagerness to learn
- Preferably has Min. 3 year experience as QA within Customer Service Area in Language Education industry
- Driven and motivated
- Excellent communication capability
- Strong analytical and problem-solving skills
About the company
THE COMPANY
What we stand for
We believe language is a crucial part of the human ecosystem. It is not only for communication with other human beings or simply answering “Arigatou gozaimasu,” with “Douitashimashite.” Also, language does not only mean we can understand the idiom of “in someone’s shoes” without looking it up in a dictionary or googling.
Let’s aim higher: language means breaking the mind barriers of what we think we cannot do.
We have faith in education and how technology helps us to fill the gap between knowledge and access. We would like to take advantage of educational technology development to create an environment to learn and study without minding much about geographical and time issues.
To put it in a nutshell: learning (languages) without boundaries.
Our short story
Starting from these thoughts, we decided to run an edutech company since 2015, formerly known as Squline, and based in Jakarta. CAKAP offers a solution for everyone who wants to speak other languages and learn more about different cultures. We reinvent language learning experience by providing an online platform for students and teachers; the idea is for you to study anywhere and everywhere.
Culture we are trying to engage in
We would like to create a conducive environment for everyone to learn, give their best, and have a good time embedding their roles. Hence,
- Learning process (and acknowledging one’s learning process) is essential in our team.
- We value people with high curiosity and intellectual humility; we believe these are important virtues to make an improvement.
- We appreciate not only great and fresh ideas but also how to turn them into real-world applications.
- Respect and wit are not mutually exclusive; we trust that people can respect others by listening and not interrupting when they talk. Wit, while important, does not equal to chatters.
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谢谢大家
xièxiè dàjiā!
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