Job Requirements
Job benefits
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Job description for Customer Service Officers (Full-time) at The Write Connection
- Explain our courses, education philosophy and pedagogy to potential customers
- Promote TWC programmes to potential and existing customers
- Build relationships with our customers
- Handle various transactions at the front desk
- Provide excellent, solution-oriented customer service
- Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
- Responsible for centre's inventory and simple logistics
- Other administrative and ad hoc duties, e.g. filing documents
- have worked in a fast-paced tuition or enrichment centre for at least 1 year
- have minimum O levels qualifications
- be willing to be trained according to TWC ethos and SOPs
- have good work ethics and be committed to excellence in their role
- have excellent communication skills in English (spoken and written)
- to understand customers’ queries and requests
- to answer enquiries and address detailed questions from customers succinctly
- to explain our courses, pedagogy and philosophy correctly
- have a professional demeanour
- to represent TWC in a professional manner
- to provide professional customer service to our customers
- be willing to learn to use Apple computers
- be tech-savvy
- must be able to use email and Microsoft Office suites proficiently, as the candidate will need to
- use the computer as the primary work tool to help perform their duties efficiently, and be able to use various programmes and pick up new IT skills quickly
- learn to use our IT system and not be stressed by minor IT glitches
- be able to use G-Suite tools such as Google Docs and Google Sheets
- be organised and detail-focused.
- Successful TWC CSOs must have strong organisational skills and be detail-focused to stay on top of our busy activities
- be independent and solution-oriented, as CSOs must be able to
- respond efficiently, as TWC advocates strong and quick customer service
- work independently with integrity
- be highly reliable, as
- full-time CSOs are a key part of the centre personnel team
- regular attendance of work and punctuality are expected
- be a good team player and fast learner. TWC is a learning organisation who
- believes firmly in personal growth and teamwork
- expects employees to have excellent attitude and are looking to develop a career in our company